Author: Iain Hoey

Latest data from retail experts Springboard reveals that footfall in UK retail destinations declined by -4.1% last week from the week before. This was largely due…

Tony Elvin, general manager at Solihull’s Touchwood Shopping Centre talks customer safety, footfall driving strategy, and supporting retailers Now that their doors are reopening, what role…

Sue Shepherd, general manager at London Designer Outlet (LDO) – the capital’s leading fashion and lifestyle outlet centre – discusses the importance of good customer service…

The importance of odour management The sense of smell is one of the body’s front-line defence mechanisms, designed to set off alarm bells if an unpleasant…

Footfall was -32.7% lower than the 2019, pre-pandemic level, compared with -55.2% in March, according to the latest data from footfall analysts, Springboard. Footfall declined from…

Scottish footfall returned to above expectations as non-essential stores reopened their doors after a four-month lockdown, according to the latest figures from Ipsos. Shopper numbers were…