Month: May 2021

Tony Elvin, general manager at Solihull’s Touchwood Shopping Centre talks customer safety, footfall driving strategy, and supporting retailers Now that their doors are reopening, what role…

Sue Shepherd, general manager at London Designer Outlet (LDO) – the capital’s leading fashion and lifestyle outlet centre – discusses the importance of good customer service…

The importance of odour management The sense of smell is one of the body’s front-line defence mechanisms, designed to set off alarm bells if an unpleasant…

Footfall was -32.7% lower than the 2019, pre-pandemic level, compared with -55.2% in March, according to the latest data from footfall analysts, Springboard. Footfall declined from…

Scottish footfall returned to above expectations as non-essential stores reopened their doors after a four-month lockdown, according to the latest figures from Ipsos. Shopper numbers were…

The St David’s Partnership has announced the launch of Danish premium lifestyle and furniture brand, BoConcept, at St David’s Cardiff in a 5,300 sq ft store.…

Extraordinary experiences drive customer loyalty When addressing a crowd at the World Wide Developer Conference in 1997, Steve Jobs said: “You’ve got to start with the…

Legal & General invests in innovation As non-essential retail was allowed to reopen in England, Legal & General Investment Management (LGIM) Real Assets took the opportunity…